Software and firmware upgrades
For system version upgrades, parameter backup migration, and feature option activation, complete backup and rollback plans are made before upgrading.
The benefits of software upgrades are clear (new features, stability fixes, security patches), and the risks are also clear (upgrade failures turn brick-like). Our principle is: complete backup before upgrading, having rollback paths, doing it during the downtime window, and running validation use cases after the upgrade—all four are essential.
Service content
- Control software/firmware version evaluation and upgrade recommendations (including explanations of version differences)
- Full backup: system images, user programs, point locations, parameters, calibration data
- Upgrade implementation and rollback plans
- Functional option evaluation: Which paid options are truly useful for your craft
- Post-upgrade verification: Accuracy, beat, IO, and safety functions tested item by item
Frequently Asked Questions
Will upgrading cause the program to be lost?
The normal process does not do this. We perform dual backups (local + offsite media) and verify hashes, then compare key points point by point after upgrading; In case of abnormalities, restore according to the rollback plan.
Software and Optional Upgrades: Unlock new capabilities on older devices for a small investment
Many "performance shortcomings" are actually not hardware issues: robots lack visual guidance because they don't have the visual interface option enabled, beats don't go up because they don't install motion optimization packages, networking difficulties are due to missing communication options. Original brand functional options (FANUC's iRVision/TPR, ABB's PickMaster, Yaskawa's MotoPlus, etc.) are sold under license, and old equipment is upgraded with licenses and versions, instantly boosting capabilities at just a fraction of the hardware upgrade.
Software upgrades also include three types of basic services:System version upgrade(Fixed known defects, compatible with new peripherals),Program optimization and refactoring(Cleanup of redundancy at points, logical rearrangement, comment completion),Data backup and recovery system(Image backup, parameter archiving, minute-level recovery during failures rather than teaching from scratch).
| Service items | Content | Typical returns |
|---|---|---|
| System version upgrade | Upgrade controller firmware/system software to a stable version and back up fully before upgrading | Fixed known bugs, now compatible with new protocols and peripherals |
| Function options activated | Option authorization and configuration for visual interfaces, force control, bus communication, motion optimization, and more | Legacy equipment gains new process capabilities |
| Program optimization and refactoring | Streamlined trajectory point positioning, optimized motion overlap, and complete logical annotations | Cycle time increases by 5%–15%, greatly improving maintainability |
| Image backup system | System image + parameter + program three-level backup, including recovery drills | Fault recovery has been reduced from days to minutes |
| Multi-machine program standardization | The program structure, naming, and coordinate system of multiple units on the same production line are one and the same | Doubles the efficiency of type change and parameter adjustment, reducing operational errors |
Upgrade the backup discipline of the job
- Before any changes, complete a three-level backup: system image, parameter files, and program files. Only proceed after backup verification
- Change records are documented: which version was changed, which parameters were changed, and why were changed—all archived
- Regression testing after upgrade: Delivery only after completing each item of the original process, no defects in handover
- Customer-side synchronous backup: backup media are made in duplicate, with customers retaining one copy and training on recovery methods
- Version rollback plan: When upgrading abnormalities, rollback follows the plan, clarifying rollback criteria and operational steps
In-depth Q&A
Will software upgrades cause software loss?
No. Complete image backup and verification before upgrading, ensuring the program area is protected during the upgrade; In case of abnormality, restore the original image according to the rollback plan. The upgrade operations we perform have maintained zero loss records to this day, with process discipline as the fundamental guarantee.
How is option authorization charged?
OEM parts are charged according to the brand authorization system; our purchasing and configuration service fees are charged separately; Domestic alternatives (such as third-party vision software packages) can cost as little as one-third of the OEM, are recommended based on operating conditions, and are not tied to the original manufacturer's channels.
Can backup services be purchased separately?
Yes, you can. The separately contracted "Device Data Backup and Recovery Service" is charged annually per unit, including regular on-site backups, backup health checks, and priority recovery support in case of failure, suitable for factories without dedicated equipment departments.
Tell us your production line requirements
Process, cycle, budget, site conditions—the more specific you are, the more executable the plan. Local teams in Nanchong will be coordinated, and on-site inspections will be available in Sichuan, Chongqing, Yunnan, and Guizhou.
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