Local services in the Southwest region

This center is the core business unit under Nanchong Henghuan Robotics Co., Ltd., based in Yilong, Nanchong, Sichuan, responsible for customer matching, demand fulfillment, and localized service implementation in Southwest China; Guangzhou Henghuan Technology Co., Ltd., as the group's technology and supply chain supporter, provides technical capability building, spare parts channels, and solution review support.

Our service positioning

This center is the core business unit under Nanchong Henghuan Robotics Co., Ltd., registered in Yilong County, Nanchong City, Sichuan Province, and serves as the main provider specializing in industrial robot technology services in Southwest China. Guangzhou Henghuan Technology Co., Ltd. acts as the business and technical support provider, providing technical capabilities, supply chain resources, and solution review support; We are responsible for customer engagement, requirement fulfillment, on-site execution, and ongoing maintenance in the Southwest region. The practical benefit of this division of labor is that technical solutions are overseen by headquarters, and on-site services are handled by local teams. Clients don't need to coordinate across provinces, nor do they have to travel two thousand kilometers for engineers to solve a single on-site issue.

Coverage area and response methods

Its service coverage covers major provinces and cities in southwest China such as Sichuan, Chongqing, Yunnan, and Guizhou, with a focus on manufacturing clusters such as Nanchong, Chengdu, Mianyang, Deyang, and Chongqing. Response methods are divided into three levels: routine consultation and remote handling of simple faults, completed via phone or video connection, with same-day response; For faults requiring on-site handling, Nanchong and surrounding areas usually arrive on the same day or the next day, while other cities in Sichuan and Chongqing arrange transportation accordingly; For remote areas, first conduct remote preliminary assessments and bring any spare parts you may need, try to resolve issues on site at once, and avoid double trips. The specific arrival time should be confirmed during repair communication according to the current schedule and traffic conditions, and written into the service slip, with no promises that cannot be fulfilled.

What exactly does localization bring?

Three points of practical value. First is distance: after equipment shutdown, the difference in response time between engineers departing from Nanchong and Guangzhou is countless, and the loss of a single day of downtime often exceeds the entire year's service costs. Second is communication: We are more familiar with the industrial characteristics, labor structure, and supply chain habits of manufacturing enterprises in the Sichuan-Chongqing region. Our proposals are more practical and do not require repeated background explanations. Third is continuity: Our registered location and team are both local, serving as long-term traceable service providers. Equipment files, maintenance records, and spare parts matching can all be accumulated to form continuous maintenance relationships, rather than disappearing after a single order.

What kinds of businesses can we undertake?

In the Southwest region, we can independently undertake the following businesses: robot application technology services, sales of new industrial robots, research and development of automation equipment, research and development of algorithms and control systems, robot rental, software and hardware upgrade services, maintenance and repair, and sales of second-hand and inventory robots. For projects involving full-line planning, non-standard special machine design, and projects requiring OEM resources, we will coordinate with Guangzhou Henghuan Technology Co., Ltd. to undertake them together, clearly defining the division of labor and responsibilities between both parties. For requests beyond our capabilities, we will honestly explain and recommend suitable partners, not taking them rigidly.

How to start a collaboration

The most common starting point is a specific fault repair request or equipment inquiry—solving the immediate problem first, then discussing long-term cooperation. If you want to establish a stable maintenance relationship, you can start with annual maintenance: we first conduct a comprehensive inspection of existing equipment, establish equipment records, list consumable parts and risk points, and then agree on inspection frequency and response levels. For companies with a large number of robots, they can also agree on a list of spare parts for regular operations, stocking key components locally in advance to minimize downtime. Regardless of the method, we always clearly define the scope of services, response standards, pricing methods, and responsibility boundaries before proceeding.